PRIVACY POLICY
For H.I.S., because we place top priority on our clients, information specially pertaining to people associated with our company, namely personal information, is important and irreplaceable property. Moreover, this vital personal information is requested socially to be accurately and safely preserved to maintain confidentiality. To respond to that kind of social responsibility and in the spirit of the H.I.S. Corporate Activity Constitution, we will comply with the laws pertaining to the protection of personal information and appropriately follow these laws according to the basic policy indicated below.
1. BASIC REGULATIONS
- H.I.S. will handle personal information within the range of its clearly stated purpose. In addition, H.I.S. will not disclose or offer information of any customer to a third party without the consent of that customer or without legitimate reasons.
- H.I.S. will obey the Personal Information Protection Law as well as other related laws along national guidelines and other standards. Moreover, we will establish a personal information management system for which we will strive to inform and ensure compliance from officers and employees of H.I.S., and we will continuously improve to always support the highest quality.
- H.I.S. will properly and carefully preserve and manage personal information to prevent any dangers from information leaks, losses and other such damage by striving to implement appropriate and reasonable security countermeasures via technology and management. Additionally, we are implementing a continuous review of such measures. In the case of any leak or loss, we will inform the affected customer directly as soon as possible and take reasonable and corrective measures.
- If a customer contacts us about his/her personal information, H.I.S. will disclose the information as soon as possible.
Established: March 1, 2005
Revised: August 12, 2008
H.I.S. Corporation
President and C.E.O. Akira Hirabayashi
2. USE OF PERSONAL INFORMATION
H.I.S. will only use a customer’s personal information in the case where a customer states or inputs such information on an application form for a trip only to the extent where it is necessary to contact the customer and to settle arrangements and receipts of the transportation and accommodation services offered by H.I.S. for the trip he/she has ordered.
In addition to this, H.I.S. may use a customer’s personal information for: a) market analyses to develop better products in the future; b) delivery of services and information from H.I.S. or partnerships involving H.I.S. to customers; and c) eliciting of post-trip opinions and feedback, and the offer of special services.
Furthermore, please note that if the customer cannot provide certain items of personal information during the arrangements of his/her requested travel services for which essential information is needed, there will be cases in which H.I.S. products and services cannot be provided.
3. PROVISION OF PERSONAL INFORMATION
H.I.S. will provide, within relevant parameters, the customer’s personal information pertaining to transportation and accommodations to the person in charge of the arrangements for the purposes of arrangement and receipt of the trip services requested. Furthermore, excluding the following conditions, H.I.S. will not provide personal information of a customer to a third party without the customer’s consent.
- The customer’s consent
- Legal basis
- In cases where it is necessary to preserve a person’s life or property, and it is difficult to get that person’s agreement.
- In cases where it is necessary for the improvement of public health or the promotion of sound development for children, and it is difficult to get that person’s agreement.
- In cases where it is necessary to cooperate with offices stipulating laws by the nation’s local public organizations and institutions or entrusted individuals, and to get the consent of the person could create disruptions in the performance of such work.
- To the necessary extent of achieving a specific aim, the handling of all or part of the personal information is entrusted.
4. CONTACT, DISCLOSURE, DELETION AND REVISION OF PERSONAL INFOMRATION
For people who would like the contact, disclosure, deletion or erasure, and revision of personal information, and the stoppage of either the use or the offer of information to third parties, H.I.S. requests that they come to H.I.S. outlets so that we can inform you on the necessary procedures. H.I.S. will obey the laws and the company’s regulations, handle any requests within a reasonable period of time, and notify the customers of the results. In addition, we will explain any reason behind any lack of response behind all or part of the request.
CONSULTATIONS ON PERSONAL INFORMATION
H.I.S. Corporation Customer Service
Tokyo 03-5908-2505
Weekdays 10 a.m.-6:30 p.m. Saturdays 11 a.m. – 4:30 p.m. Sun./Hol. OFF
Nagoya 052-955-8333
Weekdays 10 a.m. - 6:30 p.m. Saturdays 11 a.m. – 4:30 p.m. Sun./Hol OFF
Osaka 06-6133-0320
Weekdays 10 a.m. - 6:30 p.m. Saturdays 11 a.m. – 4:30 p.m. Sun./Hol. OFF
Fukuoka 092-735-5577
Weekdays 10 a.m. - 6:30 p.m. Sat./Sun./Hol. OFF
5. MISCELLANEOUS
--The book “Privacy Policy” concerns H.I.S. Corporation’s handling of personal information within Japan. All companies associated domestically with H.I.S. , as well as overseas subsidiaries are not subject to the contents in this book.
--Customers less than 16 years of age must get the consent of their parents to access personal information.
--For H.I.S. to better protect personal information, or as a result of any changes in laws, there will be revisions in “Privacy Policy”.
